FAQ

  • Is the Monitoring station ULC approved?

    • Yes. Intercept Security is one of less than 2% of Canadian companies that are listed for ULC Fire. Click here for more information about the Underwriters’ Laboratories of Canada.

  • Is the company a member of the Canadian Alarm and Security Association (CANASA)?

    • Yes. We are a member of CANASA as well as the Calgary Apartment Association.

  • Is the company a member of the Better Business Bureau?

    • Yes. Intercept is a member of the Better Business Bureau (BBB).

  • What discounts does Intercept offer homeowners?

    • Intercept offers our Residential Clients a full parts and labour warranty, a 90-day money back guarantee, a system relocation program, and will provide a Confirmation of Monitoring Certificate for your homeowner insurance provider.

  • Does the company offer 24-hour service?

    • Yes. Intercept has an on-call technician 24/7, 365 days a year and our Emergency Response Center is only a phone call away day or night.

  • Does the company offer a money back guarantee?

    • Yes. Intercept has a 90-day money back guarantee for our residential clients.

  • Will Intercept assist with obtaining an insurance discount for my property?

    • Yes. Intercept will provide a Confirmation of Monitoring Certificate for your homeowner insurance provider.

  • What happens to my security if I move?

    • Before you move, contact us and we will discuss your options, such as our Customer Relocation Program.

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